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Position title
Senior Operations Manager

WeLink MCS is currently hiring for a Senior Operations Manager on behalf of a client in the IT/BPO Industry. The Senior Operations Manager establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement. 

The Senior Operations Manager should have great exposure to different kinds of verticals such as Airline / Travel, Healthcare, Finance Operations or Telco.

  • Work as Market Maker for the Vertical to ensure we grow the business in that vertical
  • Work cross functionally with the leadership teams to ensure good representations of the company at meetings
  • Focus on working with RFX’s / Attending conferences and making presentations for global clients in the Healthcare Space
  • Planning and forecasting of manpower requirements based on inputs received
  • Monitoring and analyzing the current system of production or provision to check it’s effective, and working out a strategy for improving if necessary.
  • By managing day-to-day activities, analyzing statistics and reading and writing reports, operations managers play a vital role in any company.
  • Operations managers also have to do a lot of liaising with other team members, including interacting with managers of different areas of the organization, presenting findings to stakeholders and higher management as well as training and supervising new employees and tracking and measuring staff performance
  • Planning and controlling change.
  • Managing quality assurance programs.
  • Researching new technologies and alternative methods of efficiency.
  • Setting and reviewing budgets and managing cost.
  • Overseeing inventory, distribution of goods and facility layout
  • Exposure of leading large teams is essential – Span of around 100-300 or higher
  • Adequate Exposure in several domains/Verticals.
  • Generic understanding of Quality processes and procedures
  • Exposure to US Culture & extensive interaction with International customers is preferable
  • Very high Execution quotient – ability to ‘close-the-loop’ on tasks
  • Ability to influence group with best practices & good work ethics – ideal role model
  • Ability to think strategically & translate strategy into action plans
  • Strong analytical skills with an ability to solve a problem with a win-win approach
  • Fosters teamwork - ability to lead people on internal & multi-functional efforts
  • Good knowledge of service procedures
  • High Customer Service orientation and influences teams to do so
  • High Emotional intelligence – ability to stay away from conflict and resolve situations amicably
  • Strong decision making skills · Advanced PC/Laptop and technical skills associated with the Domain.
  • Minimum 10 years experience in the IT/BPO industry
  • College graduate
Job Location
Cebu City, Central Visayas, Philippines
Date posted
August 6, 2022
Valid through
February 28, 2021
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