WeLink MCS is currently hiring for a Process Trainer on behalf of a client in the IT/BPO Industry located in Cebu City. The successful candidate will develop and deliver training modules and manage different training classes for one or more verticals within the organization.
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Develop and deliver training modules under specified timelines
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Manage training class and interdepartmental communication and coordination
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Understand the process training for one or more verticals
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Manage databases – batch list, scores of agents, etc.
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Assess performance of trainees and check tests
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Interact with clients
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Document training modules, etc.
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Mentor trainees effectively
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Keep oneself and ensures one’s team is updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
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Ensure that all company information which includes customer information are kept confidential and secure
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Graduate of any course with at least 4 years of total work experience; at least 3 years of which is relevant training experience
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Excellent communication skills (both spoken and written)
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Hands on experience in training, preferred
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Proficient with MS Office (Word, Excel, PowerPoint)
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Basic and operational knowledge on internet
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Good knowledge of hardware, software and networking issues and troubleshooting mechanisms
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Excellent knowledge of timeline
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Good analytical and problem solving skills
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Good time management and multi-tasking skills
