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Position title
Process Excellence Manager

WeLink MCS is currently hiring for a Process Excellence Manager on behalf of a client in the IT/BPO Industry. The Process Excellence Manager is responsible for ensuring that processes within their organization run smoothly and efficiently. They commonly work with a team of individuals from across the company to develop new ways of working, implement improvements, and ensure that everything is running smoothly.

  • Lead consulting assignments and deliver business value to the customers through quality initiatives.
  • Support process excellence initiatives and drive improvement projects in a complex and fast paced environment.
  • Drive benchmarking and best practices deployment across accounts.
  • Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
  • Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
  • Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
  • Drive projects to improve and maintain the profitability of the process.
  • Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
  • Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen.
  • Drive standardization practices and ensure strict compliance in internal and client defined processes.
  • Ensure all process metrics are met.
  • Must have IT/BPO experience
  • College Graduate of any course
  • Excellence head with a demonstrated history of working in the outsourcing/offshoring industry.
  • Experience in managing Quality/ Process Excellence initiatives for Large Engagements.
  • Must have led/ driven six sigma and lean projects.
  • Hands on experience in driving large transformational programs involving process reengineering, analytics, automation etc.
  • Must have worked in cross functional teams and demonstrated ability to drive change in the process.
  • Excellent oral and written communication skills and should be able to manage internal stakeholders as well as customers.
  • Well versed with MS Office – Excel and PowerPoint.
Job Location
Cebu City, Central Visayas, Philippines
Date posted
August 6, 2022
Valid through
February 28, 2021
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