Position title
IT General Process Specialist
Description
WeLink MCS is currently hiring for an IT General Process Specialist on behalf of a client in the Financial Services Industry located in Ortigas, Pasig City. The IT General Process Specialist works directly with the Project Manager - Internal Business Application to help define the projects’ visions, goals, and objectives through recommending and taking action to improve progress. This includes analyzing progress reported against the work schedules, dealing with financial budget and limitations, and reviewing, analyzing, and evaluating business systems and the user’s needs.
Responsibilities
- Business requirements gathering and analysis.
- Collaborate with business partners to analyze and understand business problems/needs.
- Facilitate project kick-offs with the project team and align on roles and responsibilities.
- Facilitate business requirements gathering sessions with the business owners and key technical resources.
- Elicit business and user requirements from business partners using a variety of Industry Standard/Best Practices techniques.
- Translate the business and user requirements into system requirements.
- Document, categorize and prioritize business, user and system requirements.
- Validate requirements for quality attributes, such as clarity, conciseness, correctness, completeness, testability, and traceability.
- Make recommendations and propose technical/non-technical solutions to solve business problems and meet business requirements.
- Partner with business stakeholders to define acceptance criteria and success metrics for proposed solutions.
- Collaborate with cross-application teams to design comprehensive solutions based on business and system requirements.
- Create and document functional specifications, use cases, and designs.
- Review and approve project documentation, including estimates, RACIs, project plans, and technical blueprints.
- Review and approve (or create, as needed) QA documentation, including test plans, test schedules, traceability and coverage matrices, test cases and test results.
- Drive execution of testing cycles and create testing sign-off documentation, as needed.
- Provide subject matter expertise and oversight to QA providers, as needed.
- Support business stakeholders with UAT.
- Provide subject matter expertise to support providers as needed. Ensure that business practices are represented in support scripts and incident management activities.
- Understands current and future procedures, including procedures for the entire enterprise
- Defines and documents business needs and requirements; generates project business cases
- Participates in project and portfolio reviews to balance project’s alignment with business cases
- Proactively recommends enhancements to existing business applications and IT procedures
- Persuades internal and external stakeholders of the new technology and strategies
- Works with the project team to develop a project plan, including facilitating procedures for manage risks, issues, scope, quality, and general project communication
- Communicates with project team to delegate tasks and provide regular status of project activities and milestones
- Tracks scope changes of each projects, gathers data, and analyzes impact of changes and makes recommendations to the project managers
- Keeps accurate records of committed, expended and forecast costs and oversee all organizational project costs to determine and verify the cost variance analysis on actual spending against the budget
- Develops timely, accurate, and in-depth analysis of project costs and schedules, providing corrective action and recommendations
- Manages project issues and risks; submits project risks analysis and impact to project manager
- Communicates and collect updates from suppliers and analyze impacts to project schedule
- Identifies cost-savings opportunities through project completion ahead of schedule and proposed cost reductions
Qualifications
- College graduate with a bachelor’s degree in business, business administration, finance or accounting, management information systems or similar is desired
- 5 years or up of working experience specific to HR, Sales, Document Management system processes and system alignment
- Prior solid experience in the same post focused on these general internal business application and solutions
- Experience in any of project management methodologies and techniques (Agile, Scrum, Six Sigma, ASAP (SAP), PERT, Critical Path, Lean, PMI, Waterfall, etc.) is required
- Proficiency with project management tools (Zoho, MS Project, Wrike, Jira, Trello, Basecamp, Slacks, Confluence, Asana, etc.) and basic SQL is desired
- Familiar of any ERP solutions (SAP, Oracle, IFS, NetSuite, Microsoft Dynamics, Sage Intacct, etc.) is required
- Extensive experience in flowchart and diagram tools (MS Visio, Draw i.o, Lucid Chart, Smart Draw, ABC Flowcharter, etc.) is required
- Project Management certifications (PMBook, PMI, Prince, Six Sigma, etc.) is an advantage but not mandatory
- Experience in creating detailed reports and analysis
- Must be very detail-oriented so as to avoid the possibility of errors and serious loss
- Good planning, organizational, and time management skills
- Must have basic knowledge on project control techniques and principles, and ability to perform comprehensive forecasting and analysis
- Good communication, presentation, and interpersonal skills
- Must be self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
- Ability to influence stakeholders and work closely with them to determine acceptable solutions
- Display strong analytical and problem-solving skills
Hiring organization
Job Location
Ortigas, Pasig City, Metro Manila, Philippines
Date posted
January 22, 2021
Valid through
February 28, 2021
