Position title
eCommerce Project Manager
Description
WeLink MCS is currently hiring for an eCommerce Project Manager on behalf of a client in the Financial Services Industry located in Ortigas, Pasig City. The EPM will manage multiple complex eCommerce projects from the scoping stage through to delivery. The EPM will liaise closely with the business owner’s/product owners updating them on the progress of work while overseeing a team of on-site and offshore information architects, designers, developers, and testers executing the work.
Responsibilities
- Manage e-commerce functions including, but not limited to, optimizing conversion, supporting the acquisition and lead gen efforts, updating site content, managing pages, and products, maintaining inventory levels, and overseeing user flow/customer experience
- Oversee the digital customer experience including, but not limited to, supporting order lookup and customer service inquiries, coordinating transactional and relationship emails, providing FAQs, overseeing digital properties, and managing all post transactional activities
- Responsible for maximizing revenue on-site and maximizing upsell/cross-sell/AOV
- Identify, develop, and execute projects that support SCGC’s business goals and initiatives
- Work with e-commerce business owner’s/product owners to identify the success criteria of projects, benchmark KPIs, and measure success against identified KPIs
- Lead development of project plans, process flow diagrams, use cases, current/future state diagrams, and functional and technical requirements
- Lead cross-functional teams on an ongoing basis including stakeholders and team to ensure project success
- Independently ensure the successful implementation of projects including and managing timelines, scopes, budgets, communications, quality, issues, risks, critical paths, and resource constraints
- Should keep project plans up to date at all times
- Monitor and measure project processes and activities to identify and communicate potential issues, risks, or problems in a timely fashion and provide corrective action options and drive to resolution
- Prepare launch go/no go checklists and create contingency plans
- Escalate schedule delays due to issues and risks to e-commerce business owner’s/product owners and IT CIO
- Negotiate project priorities and workload with internal stakeholders and team members
- Review performance evaluations for vendors on projects
- Provide direction and coaching to Business Analysts on project team
- Lead in a learning and collaborative environment
- Ensure marketing and website efforts are aligned and to optimize lead generation
- Perform post-project review and lessons learned
- Keep up to date on current e-commerce trends and opportunities.
Qualifications
- University Graduate in IT or any related sciences
- 5-7 years of solid experience in eCommerce and Digital Industry
- Strong understanding of current e-commerce trends and best practices
- Experience developing project plans, process diagrams, use cases, functional and technical requirements
- Strong background in Digital, e-commerce, and Marketing
- Good interpersonal skills
- Excellent verbal and written communication skills and ability to interact with technical and non-technical audiences including vendors, executives, managers, and subject matter experts
- Strong problem-solving skills – detail-oriented, creative, practical
- Strong background in e-commerce, Digital, and Marketing
Hiring organization
Job Location
Ortigas, Pasig City, Metro Manila, Philippines
Date posted
January 22, 2021
Valid through
February 28, 2021
