Position title
Customer Service Representative
Description
WeLink MCS is currently hiring for Customer Service Representatives on behalf of a client in the IT/BPO Industry located in Cebu City. As a customer service representative, he/she will be responsible for handling both inbound and outbound calls, handle all reservation requests and answer all general airline and reservation related inquiries.
Responsibilities
- Responsible for handling inbound and outbound calls from any part of the globe that the call originates from
- Equipped to handle all general reservations and deal with changes to all reservations
- Process refunds to passengers and answer general airline and reservation queries
- Handle mileage plus reservations and queries
- Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor
- Ensure accurate documentation of customer profiles/reservations
- Handle customer complaints and provide first time resolution
- Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
- Keep all company information which includes customer information confidential and secured
Qualifications
- Graduate of a 4-year course
- Fresh graduate with or without call center experience
- May have other experiences in other industries
- Undergraduate (must complete 2 years in college with no back subjects)
- Must have minimum of 6 months Call center experience
Skills
- Working knowledge of PCs e.g., MS Office
- Reasonable keyboard skills
- Generic understanding of customer service
- Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction
- Excellent spoken English and reasonably good written communication skills.
- No Regional Accent, Neutral Accent
- Ability to verbalize thoughts
- Correct construction of sentences
- Grammatically correct English
- Good grasping power
- Excellent listening skills
- Should have patience and not be overawed by difficult situations
- Team player
- Reasonable analytical skills
- Understanding of job profile applied for
- Situation handling skills
- Leadership skills (not a critical parameter but would be an add-on)
Hiring organization
Job Location
Cebu City, Cebu, Philippines
Date posted
January 22, 2021
Valid through
February 28, 2021
